Waiting time

We appreciate that it was maybe a big step to sign up for help. Unfortunately, we cannot avoid having to work with waiting lists. Waiting times depend unpredictably upon many determining factors: the referral type, specialty, and associated health insurer.

Indications of waiting times

We give you an indication of the waiting times in July 2023.

The waiting time is between 10-34 weeks, depending upon your specific help request, after registering, we will ensure the best possible match with our bi-lingual practitioners. The waiting time will then depend upon the capacity of that particular practioners caseload.

Care Mediation

If the waiting time is too long for you (and you are older than 18), we advise you to contact the 'waiting time mediation' department of your own health insurer.

In case of crisis

Your GP remains your point of contact until you have had your first appointment with us. If your situation deteriorates in the meantime and you urgently need help, you can go to your GP or the GP out of hours post. In addition, there are several national initiatives that can help you anonymously, day and night:

• If you are worried about something and need to talk, you may call the “chat line” day or night on 088 0767 000. They can also be reached via chat and email:  www.deluisterlijn.nl (Dutch website). De Luisterlijn conducts conversations in Dutch. If a volunteer wants to and can, the conversation may be conducted in another language, but that is up to the volunteer. More information about helplines abroad can be found on IFOTES.

• Do you have suicidal thoughts? You can call or chat anonymously 24 hours a day with the suicide prevention line: 0900-0113 or www.113.nl (Dutch website).